Built from
Hospitality.

Designed Around the
Customer Experience.

CMS cmstrax
CMS cmstrax

OUR ROOTS

Hotel and cruise
operations shaped our
understanding.

CMS cmstrax

OUR PURPOSE

Making operations
simpler by connecting
people, processes
and customers.

CMS cmstrax

OUR EVOLUTION

From package
management to a
connected platform
for services and assets.

CMS cmstrax

OUR IMPACT

Helping service-driven
organizations create
smoother operations
and better experiences.

From Hospitality Roots
to a Connected Operations Platform.

01

Hospitality
Experience

Our journey began
in hotel and cruise
operations.

→
02

Seeing
the Need

We experienced the
challenges behind
the scenes.

→
03

Building
a Better Way

CMS TRAX was created
to simplify operations.

→
04

Expanding
the Platform

From packages to
services, assets
and communication.

→
05

A Greater
Impact

One connected
platform for better
experiences.

Our Principles Drive a Better Customer Experience.

CMS cmstrax

Reliability Above All

Dependable performance
and strong data integrity.

CMS cmstrax

Intuitive by Design

Technology should simplify
operations, not create
another layer of complexity.

CMS cmstrax

Visibility Creates Control

Real-time information gives
teams the clarity to make
better decisions.